Refund policy

Made-to-measure items

Nearly everything we make is cut to dimensions you give us. Under the Consumer Contracts Regulations 2013, goods made to your specification or clearly personalised are excluded from the usual 14-day right to cancel. We are therefore unable to accept returns on made-to-measure table tops, shelves or any item cut to your sizes, unless it is faulty or not as described.

Please check your measurements carefully before ordering. If you are not certain, ring us on 01823 740022 before you place the order, we would far rather talk it through with you first.

Once we have started making your order we cannot cancel it. If something needs changing, contact us straight away and we will do whatever we can.

Shelf kits

Our shelf kits are made to order, but to a standard design for your vehicle rather than to your own measurements, so the usual 14-day right to cancel applies.

If you change your mind before we have started making your kit, just let us know and we will cancel it free of charge and refund you in full.

Once it has been made and delivered, you have 14 days from the day you receive it to tell us you wish to cancel, and a further 14 days to send it back. It must come back unused and in its original packaging. Return postage is at your cost unless the kit is faulty. We will refund you within 14 days of receiving it back, using the same payment method you paid with.

Stock items

For parts and accessories we hold in stock, such as table legs, floor bases, connectors, fixings and the like, you have 14 days from the day you receive your order to tell us you wish to cancel, and a further 14 days to return the goods to us.

Items must come back unused and in their original packaging. Return postage is at your cost unless the item is faulty. We will refund you within 14 days of receiving the goods back, using the same payment method you paid with.

Faulty, damaged or incorrect items

This applies to everything we sell, made-to-measure included. If an item is faulty, damaged or not what you ordered, you have 30 days from delivery to reject it for a full refund under the Consumer Rights Act 2015. After 30 days we will repair or replace it.

Email support@chippysworkshop.co.uk with your order number and a few photographs and we will put it right.

Damage in transit

Please check your parcel over when it arrives. If it has been damaged on the way to you, photograph the packaging and the damage and email them to us within 48 hours so we can claim against the carrier.

Contact us

Chippy's Workshop, a trading name of CW Trade Limited
Units 3-4 Heathfield Workshops
Heathfield
Taunton
TA4 1DL

Telephone 01823 740022 (Monday to Thursday 9am to 3pm, Friday 9am to 1pm)
Email support@chippysworkshop.co.uk