Delivery, Returns & Lead Times

LEGS AND ACCESSORIES 

As these are in stock they will normally be dispatched the next working day on a “next day” service (unless you have ordered something like a tripod board to go with it, then it defaults to the queue with the handmade items)

TABLES.

Due to the bespoke nature of these tables the lead times vary depending on season.

For Personalised tables the below lead times below will be once the artwork has been confirmed by our designer Jim Thompson.

The current lead time for our tables are between 5 and 15 working days (1-3 weeks) 

If there is a timescale involved though please get tin touch as we may be able to make your deadline, we always try and help!

DELIVERY

Extended Postage Area’s

The following postcodes are classed as Extended area’s within the UK and unfortunately attract a premium on shipping with our chosen courier DHL

AB31 4, AB31 5, AB31 6, AB31 9, AB33 8, AB34 4, AB34 5, AB35 5, AB36 8, AB37 9, AB38 7, AB38 9, AB44 1, AB45 1 AB45 2, AB45 3, AB53 4, AB53 5, AB53 6, AB53 8, AB53 9, AB54 4, AB54 6, AB54 7, AB54 8, AB54 9, AB55 4, AB55 5, AB55 6, AB56 1, AB56 4, AB56 5, DG3 4,  DG3 5,  DG4 6, DG6 4, DG7 1, DG7 2, DG7 3, DG8 0, DG8 6,  DG8 7, DG8 8, DG8 9, DG9 0, DG9 7, DG9 8, DG9 9, FK18 8, FK19 8, FK20 8, FK21 8, G63 0, G63 9, HS1 2, i HS2 0, HS2 9, HS3 3,  HS4 3, HS5 3, HS6 5, HS7 5,  HS8 5,  HS9 5, IV13 7,  IV21 2, IV22 2, IV23 2, IV24 3, IV25 3, IV26 2, IV27 4, IV28 3, IV40 8, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8,  IV46 8, IV47 8, IV48 8, IV49 9, IV51 9, IV52 8, IV53 8, IV54 8, IV55 8, IV56 8,  IV63 6, IV63 7, KA27 8, KA28 0, KW1 4,  KW1 5, KW10 6, KW11 6,  KW12 6, KW13 6, KW14 7, KW14 8, KW15 1, KW15 9, KW16 3, KW17 2, KW2 6, KW3 6,  KW5 6, KW6 6, KW7 6, KW8 6, KW9 6,  PA20 0,  PA20 9, PA21 2, PA22 3, PA23 7, PA23 8,  PA24 8,  PA25 8,  PA26 8,  PA27 8, PA28 6, PA29 6, PA30 8,  PA31 8,  PA31 9, PA32 8, PA33 1, PA34 4, PA34 5, PA35 1, PA36 4, PA37 1, PA38 4, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA60 7, PA61 7 , PA62 6 , PA63 6, PA64 6, PA65 6, PA66 6, PA67 6 , PA68 6, PA69 6,  PA70 6, PA71 6 ,  PA72 6 , PA73 6, PA74 6 ,  PA75 6 , PA76 6, PA77 6, PA78 6, PH17 2, PH18 5,  PH19 1,  PH20 1, PH21 1, PH22 1, PH23 3, PH24 3 ,  PH25 3 , PH26 3, PH30 4,  PH31 4 , PH32 4 , PH33 6,  PH33 7 , PH34 4 , PH35 4, PH36 4 , PH37 4, PH38 4, PH39 4 , PH40 4 , PH41 2,  PH41 4 , PH42 4,  PH43 4 , PH44 4 , PH49 4,  PH50 4, ZE1 0 ,  ZE1 9 , ZE2 9, ZE3 9 

We have tried to allowed for this in the Shopping cart but if your postcode is within the above areas we may contact you about the additional postage before shipping the items ordered. 

Courier Service

Our Chosen courier is DHL and the service we use is the “Next working day”. although we may, at our discretion, send smaller items and/or items to extended area’s above by Royal Mail first classed signed for. This is to save you additional costs normally charged by DHL. 

Free Shipping

There is free shipping on all orders over £100 (this is given back in discounts at the checkout) 

If for any reason you return an item and the overall initial order drops below £100 then shipping will be taken from the refund for the item.

RETURNS

Items damaged in transit will need to be brought to our attention within 7 days. We will need you to send photos and retain the original packaging for us to raise a claim with the courier company. We will then arrange collection should the damage need to be repaired.

If the item is unwanted then you will need to return the item to us at your cost and reach us in re-sellable condition.

 

ITEMS NOT COVERED BY OUR RETURNS POLICY

In the unlikely event that there is a problem with your item we will do everything we can within reason to ensure that we resolve the matter to your satisfaction.

  • Agreed artwork disputes, (once a bespoke image has been agreed and we go to print we cannot be held responsible for for you not liking the image)
  • Products that have changed ownership
  • Tables over 12 months old (at our discretion)